Warranty Policy
Veayea offer highest quality vaping products. If customers’ packages have not been shipped yet, you can send a request to our email veayeaglobal@gmail.com for full refund;Or if you are not satisfied with the item you received,please check our refund & exchange policy as following:
Warranty Policy
6 Months Warranty Policy
We offer 6 months warranty for regular vaping devices(Some special products might be 3 months or 12 months).The warranty starts from the day you received the package.
DOA(Dead On Arrival)
Though We have a QC team to test your ordered products which are functioning correctly before they are packed and sent to you,we can’t 100% avoid the problem;If you received DOA items,please contact us within 72 hours,we will try our best to solve it.
Exchange Policy
Replacement Process
Veayea has excellent after-sale service,now you don’t need to send broken items back to save shipping cost. We recommend you to keep the defective package after you get your order. In order to make process more smoothly,please offer the following information to us by livechat or email (veayeaglobal@gmail.com) as following:
- Order Number:
- Product Name and Quantities:
- Defective Description:
- Serial number:
- Defective Video and pictures:
Replacement Time
Veayea will ship the new replacement together with your new order after approving the information above. When you place your new order, please leave a message in order to remind us of it, or you can contact us directly.