Question 1: How to place my order?
Contact us directly through email (veayeaglobal@gmail.com) or online chat, our sales representatives will reply you and quote you best wholesale price and shipping fee according to your required quantity, after everything confirmed we will make proforma invoice to you pay for the order, we accept 30% deposit paid in advance, 70% balance pay before cargo ready to ship. OEM and ODM are warmly welcomed, we accept customize samples before deciding OEM/ODM bulk order.

Question 2: How to ship? 
We will provide best shipping method with delivery time and offer you competitive shipping cost according to your purchasing quantity and models. Shipping methods would be including DHL,UPS,TNT,Fedex Express, Special Airline, Seaway etc.We will inform you the order process and tracking numbers,you needn’t worry about anything just waiting for the shipment come in.

In addtion, if you have ability to deal with customs clearance yourself, and want to pick up the cargo at airport or sea port yourself to save delivery fees, you can contact us for inquiry us.

Shipment time: International express like DHL, UPS, TNT, Fedex usually 3-7 days deliveried to your address, special airline will be 3-12 ddays, seaway will be 20-30 days.

Question 3: How to Pay? My payment is safe?
a.We accept Bank Transfer (TT), Paypal, Credit Card, Money Gram, Western Union and other local currency payment. Amount less than 2000USD you can pay paypal, over 2000USD we suggest you use other payment methods because the paypal fee is high for you. 90% of our client paid by Bank Transfer for bulk orders bcz less bank fee and you can even pay your local currency, reduce the lost of exchange rate, usually you transfer the money working day today we can receive tommrrow.

b.All your payments are secure and safe, we will not share your payment information to any other people except veayea, no need worry about that. If you met any questions about payment just contact us freely, our sales team will reply you within 24 hours.

Question 4: Can I OEM/ODM? 
Yes absolutely! Veayea accept OEM/ODM, and we have helped many worldwide clients customize their specific products. You just need provide us your documents like designed logo, label, packaging for the OEM/ODM project. Considering the products need purchase extra raw material from different suppliers to customize specialized items, we have MOQ( minimal order quantity), usually MOQ 1000 to 2000pcs, different products MOQ is different, contact us for further details.By the way, sample customize is welcomed, we will charge your sample fee firstly, after sample confirmed and start bulk order, we will refund you sample fee.

Question 5: What’s Veayea’s Warranty Policy?
We have 3 to 12 months warranty depends on different product you bought, if you received defective items due to quality issues, we will check your defective problems and reduce equal amount on your next order, or ship to you new one for free on your next order. By the way, each product quality will be strictly checked before it ships out, our defective rates are very low, don’t worry too much.