Veayea offer highest quality products and each item will be strictly checked before delivery out. If you still have quality problems, please check our solutions below:

3-12 Months Warranty Policy

We offer 3-12 months warranty for the different products you buy from veayea.com. The warranty starts from the day you received the package. Please contact us to check the warranty time according to the products you purchased from us.

DOA(Dead On Arrival)

Though We have a QC team to test your ordered products which are functioning correctly before they are packed and sent to you,we can’t 100% avoid the problem;If you received DOA items,please contact us within 72 hours,we will try our best to solve it.

Exchange Policy

Replacement Process

Veayea has excellent after-sale service,now you don’t need to send broken items back to us, this will help you save your shipping cost to send back cargo. We recommend you to keep the defective package after you get your order. In order to make process more smoothly,please offer the following information to us by livechat or email (veayeaglobal@gmail.com) as following:

• Invoice Number & Date:
• Product Name & Quantities:
• Defective Description:
• Packaging Serial number:
• Defective Video and pictures:

Replacement Time

Veayea will ship the new replacements together with your next new order after approving the information above. When you place your new order, please leave a message in order to remind us of it, or you can contact us directly.