Warranty Policy

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Veayea offer highest quality vaping products. If customers’ packages have not been shipped yet, you can send a request to our email veayeaglobal@gmail.com for full refund;Or if you are not satisfied with the item you received,please check our refund & exchange policy as following:

Refund Policy

7 Days Money Back Guarantee Without Any Reason

You have 7 days money back guarantee without any reason on all our products (excluding used items) after you got it.The items must be kept in original condition(original packages,unused,undamaged,all parts not missing),and you need to charge for returned shipping cost and tax that may have. After we receive the returned items, we will offer you a refund excluding shipping fees and tax. Please note that returned items would have customs clearance risks and other related fees when arrives in China. If so, we have to reduce the fees from the refund. Hope you can understand.

6 Months Warranty Policy

We offer 6 months warranty for vaping devices you buy from veayea.com. The warranty starts from the day you received the package.

DOA(Dead On Arrival)

Though We have a QC team to test your ordered products which are functioning correctly before they are packed and sent to you,we can’t 100% avoid the problem;If you received DOA items,please contact us within 72 hours,we will try our best to solve it.

Exchange Policy

Replacement Process

Veayea has excellent after-sale service,now you don’t need to send broken items back to save shipping cost. We recommend you to keep the defective package after you get your order. In order to make process more smoothly,please offer the following information to us by livechat or email (veayeaglobal@gmail.com) as following:

  • Order Number:
  • Product Name and Quantities:
  • Defective Description:
  • Serial number:
  • Defective Video and pictures:

Replacement Time

Veayea will ship the new replacement together with your new order after approving the information above. When you place your new order, please leave a message in order to remind us of it, or you can contact us directly.